Terms & Conditions

Welcome to LENSEQUE. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions apply to all users of the LENSEQE website, including visitors, customers, and anyone accessing our services. By using our website, you confirm that you are legally eligible to enter into this agreement.

2. Product Information

We make every effort to display product details, images, and descriptions as accurately as possible. However:

Product colors may vary slightly due to lighting, screen settings, and natural eye color.
Product availability, pricing, and specifications are subject to change without notice.

3. Contact Lens Usage Disclaimer

Contact lenses are personal medical-use products. By purchasing from LENSEQE, you acknowledge that:

You are responsible for selecting the correct product, size, and prescription.
Proper hygiene, handling, and care are required while using contact lenses.
LENSEQE is not responsible for discomfort or issues caused by misuse, improper care, or wearing lenses beyond recommended guidelines.

If you experience irritation or discomfort, discontinue use immediately and consult an eye care professional.

4. Orders & Payments

All orders are subject to acceptance and availability.
Prices are listed in PKR unless stated otherwise.
Payment must be completed at checkout to confirm your order.
We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraud.

5. Shipping & Delivery

Orders are processed within 1–2 business days.
Estimated delivery time is 3–5 working days.
Delivery charges apply and are calculated at checkout.
Delays may occur due to logistics, weather, or unforeseen circumstances.

For delayed, urgent, or unreceived orders, please contact our support team.

6. Exchange Policy

Returns are not accepted.
Exchanges are allowed only if the product is unused, unopened, and in original condition.
Exchange requests are considered only under limited circumstances, including:
- Incorrect product delivered
- Expired product
- Manufacturing or quality issue
- Color mismatch (subject to review and approval)

All exchange requests must be reported within 5 days of delivery.

7. Cancellations

Orders can only be cancelled before shipment. Once an order has been dispatched, cancellation or return is not possible.

8. Intellectual Property

All content on this website, including images, text, logos, graphics, and designs, is the property of LENSEQE and may not be copied, reproduced, or used without prior written permission.