Privacy Policy

1. Information We Collect

When you use our website, we may collect the following information:

Personal details such as name, email address, phone number, and shipping address
Order and payment-related information (payment details are processed securely by third-party providers)
Communication details when you contact us via email or social media
Basic technical data such as browser type, device, and website usage for analytics

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you regarding orders, updates, or support requests
Improve our website, products, and customer experience
Send promotional updates or offers (only if you choose to receive them)
Prevent fraud and ensure secure transactions

3. Sharing of Information

We do not sell or rent your personal information.

Your data may only be shared with trusted third parties when necessary, such as:

Shipping and delivery partners
Payment gateway providers
Website analytics and performance tools

All third parties are required to handle your information securely.

4. Cookies & Tracking

Our website uses cookies to:

Improve site functionality
Understand user behavior and preferences
Enhance browsing experience

You may disable cookies through your browser settings, but some features of the website may not function properly.

5. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, misuse, or disclosure. While no online platform is 100% secure, we strive to use commercially acceptable means to safeguard your information.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children’s Privacy

LENSEQUE does not knowingly collect personal information from individuals under the age of 13. If such data is discovered, it will be removed promptly.