At Lenseque, we aim to deliver your order quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Standard delivery time is 3–5 working days across Pakistan.
• Delivery timelines may vary slightly depending on your city or region.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order details.

Delivery Delays

While we strive to meet all delivery timelines, delays may occur due to:

• High order volume (especially during sales or Eid)
• Courier/logistics issues
• Weather or unforeseen circumstances

In such cases, we appreciate your patience and understanding.

Order Tracking & Support

If your order is delayed, not received, or you require urgent delivery assistance, please contact our support team. We’re here to help and ensure your order reaches you.

Exchange Policy

Due to the nature of contact lenses being a hygiene-sensitive product, we maintain a strict exchange policy to ensure safety and quality for all customers.

No Return Policy

We do not offer returns or refunds once the product has been delivered.

Exchange Eligibility

Exchanges are only accepted under the following conditions:

• Product is unused, unopened, and in original packaging
• Request is made within 5 days of delivery

Valid Reasons for Exchange

We only process exchanges in specific cases such as:

• Wrong item delivered
• Expired product received
• Manufacturing or quality defect
• Color mismatch (subject to review and approval)

Exchange Process

• Customers must report the issue within 5 days of receiving the order
• All requests are subject to verification and approval
• Lenseque reserves the right to approve or decline exchange requests based on product condition

Important Notes

• Slight variation in lens color may occur due to lighting, screen settings, or eye color differences
• Please carefully review your order before confirming, including prescription details (if applicable)
• For hygiene reasons, opened lenses cannot be exchanged under any circumstances

Need Help?

For any concerns regarding shipping or exchanges, feel free to reach out to our support team. We’re committed to providing a smooth and reliable experience.